Receptionist Skills: Best Practices for Front-Desk Professionals (15-in-1 Bundle)

[Updated 2024 (CPD QS)]

✦✦✦ 15 in 1 In Receptionist Bundle Course! ✦✦✦

Embark on a voyage through the heart of front-desk excellence. Our 'Receptionist Skills' course transforms the first 'hello' into a lasting impression. Join the league of front-line ambassadors shaping experiences with every smile!"

Dive into our comprehensive course designed for front-desk professionals eager to enhance their effectiveness across various sectors. From managing the nuances of medical reception to mastering stress and delivering superb customer relations, this program covers it all. With a suite of 15 distinct modules, you will navigate through GDPR in healthcare, develop robust communication strategies, and learn to handle first aid with confidence. Elevate your confidence, refine your approach to healthcare consent, and manage cross-cultural interactions with finesse.

Ready to sculpt your front-desk success story? Enrol today and elevate your service excellence!

Learning Outcome:

After completing this course, you will be able to:

• Navigate the complexities of healthcare reception, ensuring compliance and compassionate patient interaction.
• Utilise Microsoft Excel to organize and manage front-desk operations efficiently.
• Communicate effectively, honing the art of negotiation and persuasion in a customer-facing role.
• Manage stress and promote self-care techniques for a balanced professional life.
• Implement robust strategies for managing customer relationships and handling diverse cultural interactions.

Unlock the secrets of front-desk professionalism with our insightful course. Delve into critical areas such as clinical governance, infection prevention, and first aid, bolstering your capability to respond adeptly in a healthcare environment.

Cultivate a nuanced understanding of communication, GDPR compliance, and patient consent. Learn to manage work-related stress and build a resilient, assertive self-image. With our tailored course, you'll reshape your professional presence and enrich your ability to create positive customer experiences.

This Receptionist specialisation offers the following courses:

• Course 01: Receptionist Diploma
• Course 02: Medical Receptionist: Responsibilities and Skills
• Course 03: Nurse Prescribing Diploma
• Course 04: Microsoft Excel Level 3
• Course 05: Effective Communication Skills Diploma
• Course 06: GDPR in Healthcare
• Course 07: Consent in Healthcare
• Course 08: Stress Management Training
• Course 09: Clinical Governance - Level 3
• Course 10: Customer Relationship Management
• Course 11: Clinical Observations Skills
• Course 12: Cross-Cultural Awareness Training
• Course 13: Self-Esteem & Assertiveness
• Course 14: Infection Prevention Training
• Course 15: First Aid at Work

• Aspiring and current receptionists seeking to elevate their front-desk proficiency.
• Healthcare professionals, including nurses and medical receptionists, looking to broaden their administrative acumen.
• Front-desk staff in hospitality and corporate sectors aiming to polish their customer service approach.
• Administrative assistants who wish to broaden their expertise in GDPR and healthcare-related fields.
• Customer service representatives desiring to enhance their communication and cultural awareness.

This Receptionist course offered by Study Booth has no formal entry requirements. All you need is a smart device, a reliable internet connection, and a basic command of English and you're good to go!

• Receptionist (£18,000 - £22,000)
• Medical Receptionist (£19,000 - £24,000)
• Healthcare Assistant with administrative roles (£18,000 - £20,000)
• Customer Service Manager (£22,000 - £35,000)
• Front Desk Manager in hospitality (£20,000 - £30,000)

Currently there are no Q&As for this course. Be the first to ask a question.

Certificate of completion

Digital certificate - Included

Certificate of completion

Hard copy certificate - £9.99